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FTP Issues

SyncBackFree is the freeware version of SyncBack. It is *not* an evaluation version of SyncBackPro/SE.
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dmer8282
Newbie
Newbie
Posts: 1
Joined: Sun Jun 23, 2019 4:37 pm

FTP Issues

Post by dmer8282 »

Looking for suggestions. FTP stopped connecting around the same time as the update with the new look. I have been using this for years. When I test FTP setting it starts to connect then says: 421 Failed to create data connection socket. SyncBack then freezes until I manually shut it down and restart the program. I installed a standard FTP client on same computer and it connects perfectly.

Any help would be appreciated.
Kostas
2BrightSparks Staff
2BrightSparks Staff
Posts: 368
Joined: Thu Sep 18, 2014 2:08 am

Re: FTP Issues

Post by Kostas »

Hi,

Please submit a support ticket by using the Contact Support in the link below and attach the support zip to the contact form.
https://help.2brightsparks.com/support/ ... 3000335603

If your Zip is over 30MB then contact us for alternate instructions advising the actual size.

Do not post (nor links to) Support Zips on this open forum.

Thanks,
Kostas
[2bs]
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