Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

cannot send email

SyncBackFree is the freeware version of SyncBack. It is *not* an evaluation version of SyncBackPro/SE.
Post Reply
uogsupport
Newbie
Newbie
Posts: 2
Joined: Thu Mar 05, 2020 2:03 am

cannot send email

Post by uogsupport »

i am using SyncBackFree V9.
i already link up my Office365 email by the "Use my account" button, and it can send email correctly when i press the "Test Email Settings" button.
But, when the backup job is finished, the Result says that: Email Log Failed (SSL/TLS initialisation failed- email cannot be sent.
Then i try create a new profile to test email.
No matter i choose Outlook.com, Gmail.com or Office365, it shows error:
Unable to send email: SSL/TLS initialisation failed- email cannot be sent.

Thanks,
Joe
Swapna
Expert
Expert
Posts: 1031
Joined: Mon Apr 13, 2015 6:22 am

Re: cannot send email

Post by Swapna »

Hi,

We fixed that error in the release version of SyncBack. Please download and install SyncBackFree V9.3.4.0 from here and test the email notification:
https://www.2brightsparks.com/download- ... kfree.html

Do not uninstall and reinstall, or you'll lose your profiles & settings. Just install 'over the top'.

Thank you.
uogsupport
Newbie
Newbie
Posts: 2
Joined: Thu Mar 05, 2020 2:03 am

Re: cannot send email

Post by uogsupport »

Thanks Swapna
Post Reply