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v9: Crash to desktop

SyncBackFree is the freeware version of SyncBack. It is *not* an evaluation version of SyncBackPro/SE.
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Skies
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Joined: Sat Aug 21, 2021 9:01 am

v9: Crash to desktop

Post by Skies »

I recently installed the latest version of SyncBackFree, and unfortunately, this version crashes to the desktop while running a simulation. As in: Disappears without any error message. It also seems to render parts of the task manager incapable, requiring a restart.

Unfortunately I can't download v8 anywhere, thus can't make a backup and have to look for something else.

Possible cause?
I installed a new drive as folder, so I had to uncheck Ignore "NTFS junction points (reparse points)".
There are no other cloud drives or anything in the folder structure.

Another cause could be the 18tb (16,3) capacity of the external drive?

syncback-crash.png
syncback-crash.png (144.52 KiB) Viewed 900 times
Skies
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Joined: Sat Aug 21, 2021 9:01 am

Update

Post by Skies »

Update:
Shortly after posting this I managed to find the latest v8 after all, and this version does not cash. Stable, as it always was.
8)

So it is clearly related to the latest v9 release.
mmullins_98
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Joined: Wed Jun 05, 2019 11:40 am

Re: v9: Crash to desktop

Post by mmullins_98 »

You might follow this if you haven't already: Submit a support ticket https://help.2brightsparks.com/

"If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum."
Skies
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Posts: 3
Joined: Sat Aug 21, 2021 9:01 am

Re: v9: Crash to desktop

Post by Skies »

Thanks I've done that now.

About the task manager, I noticed the same thing happens when running v8 so it might or might not be related to SyncBack, though I didn't notice that when running any other software as I recall.
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