Blank screen appearing at Startup

[mmelbourne]

Hi,

I am using SyncBackFree 11.2.15.0 on Widnows 10 (22H2 OS Build 19045.3693), and whenever I restart Windows, SyncBackFree starts with an automatically-opened blank window (which is presumably the Profiles' window). This window cannot be closed. The only action possible is to quit SyncBackFree from the Task Tray and relaunch it, The Profiles' window then reppears but correctly shows the profiles, and can be minimised.

In my Preferences, "Minimise To Tray" and "Minimise on Run" are both selected.

A few versions ago, I didn't have these issue, but at the same time Windows upgrades have also been applied.

Has anyone seen anything similar, and whether it's a known issue, or if there's any workaround?

Cheers,
Matt

[Kostas]

Yes, it is a known issue as mentioned here:
https://help.2brightsparks.com/support/ ... h-syncback

Unfortunately, it's one of those non-reproducible problems so we can't fix it, at least so far.

Thanks,
Kostas

[Kostas]

You may try the latest beta and see if it resolves your issue.

You can download it from here:
https://www.2brightsparks.com/downloads-beta.html

Install it over-the-top of your existing installation so it can preserve your current profiles and settings.

The change will take effect after you reboot your computer.

Thanks,
Kostas

[thanosazlin]

i'm having the same issue for the past few months, i'm on the latest version

[thanosazlin]

well couldn't see an option to edit my post, but if it's any consolation , i'm on windows 11 22H2 build 22621.2715

[thanosazlin]

also i notice when i RDP (remote desktop) into my desktop it happens at that time also , so it's not just on reboots it's on RDP logins as well