Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

Cannot copy file (5): Access is denied on certain files

SyncBackFree is the freeware version of SyncBack. It is *not* an evaluation version of SyncBackPro/SE.
Post Reply
davidb
Newbie
Newbie
Posts: 1
Joined: Thu Jan 24, 2013 3:59 pm

Cannot copy file (5): Access is denied on certain files

Post by davidb »

I have been happily using SB for years, but recently have been having a problem.

I always get a message: "Failed to copy from Source : Safe copy failed. Failed to rename temp file: Cannot copy file (5): Access is denied" for a dozen or so files. They aren't anything unusual, like system files or anything, just regular MS Office documents, etc.

I am backing up to an external hard drive via USB2.

I updated to v6, but get the exact same results.

As an experiment I backed up the entire folder to another folder on the computer HD, instead of the external, and it worked perfectly.

Any suggestions?

Thanks,

David
Dave Wilkins
2BrightSparks Staff
2BrightSparks Staff
Posts: 131
Joined: Thu Jan 04, 2007 10:02 am

Re: Cannot copy file (5): Access is denied on certain files

Post by Dave Wilkins »

At a guess, your AV is examining them. Or, something about the Permissions on the files or the folder (which isn't the case in the test folder, so that suggests the folder itself: so why doesn't it therefore affect all files?)

AV-examination usually gets the error 'file in use', but not always - depends on the type of lock whatever it is uses. Try turning off Safe Copy (on Copy/Delete > Advanced > 'Make safe copies...').

Or, it could be firmware on the drive itself (some do). I'd suspect that if it has any 'security' aspect such as password protection.

Otherwise, I'm out of ideas. 'Access Denied' is a Windows error (error #5, as shown) whereby Windows reports that the user you are running SE/Pro 'as' does not have the permissions (etc) to perform something the profile is set to do. Windows tells SE/Pro, SE/Pro quotes that back to you

We have a Knowledge Base article on 'Access Denied'

http://www.2brightsparks.com/help/index ... rticle=205

but aside from that cannot offer bespoke / one-to-one support in solving Access Denied errors: it's difficult enough when you can see the various 'opposing' settings, impossible when you cannot...
Dave Wilkins
2BrightSparks Staff
2BrightSparks Staff
Posts: 131
Joined: Thu Jan 04, 2007 10:02 am

Re: Cannot copy file (5): Access is denied on certain files

Post by Dave Wilkins »

PS: note that 'Failed to copy from Source' only indicates the direction of the attempted action (as opposed to 'Failed to copy from Destination'...). Your problem is on the Destination, during the attempted rename of the SafeCopy temp file to the target file name. Could also be properties of the older (about-to-be-replaced) copies of the files denying us access to overwrite them (whereas a test copy to a blank location has no such older copies to overwrite, or object...)
LesC
Newbie
Newbie
Posts: 1
Joined: Mon Apr 01, 2013 6:58 pm

Re: Cannot copy file (5): Access is denied on certain files

Post by LesC »

I'd been using SB for ages without problems but recently upgraded from XP to Win7 and updated SB to latest version and started having same problems but only to ne of my two external drives - I back up twice.

However, found the casue of my rpoblem at least - if you go in to your Ext hard drive's Properties>Security, I found the drive that worked had everything ticked under 'Everyone' wheras the one that had the problems had only 'Special permissions' ticked for 'Everyone'. Changed that the 'allow all' & bingo - now all OK.

Why the ext drives were set up different I don't know - both are same make - WD - but slightly different models.
mrodent
Enthusiastic
Enthusiastic
Posts: 11
Joined: Sun Oct 03, 2010 11:33 am

Re: Cannot copy file (5): Access is denied on certain files

Post by mrodent »

Similar workaround for me: there were 6 "groups" in the Security tab for the USB drive. 4 of these groups had "full control". Even after reformatting W10 wouldn't let me change the security settings for the other 2 groups.

Two possible solutions:

1) delete the 2 groups without full control.

2) switch to Linux and never, ever, ever, ever again have to struggle against defective amateurish proprietary software.

Like many, I suspect, the 2nd option is not currently possible for all my systems, for various app-related reasons.
Post Reply