Hello,
I'm trying to get SyncBack Touch to work on my laptop.
When I do a 'Test' , I get this message:
26/08/2023 18:06:12: Connected: 192.168.1.10 port 8080
26/08/2023 18:06:12: Begin request: 192.168.1.10 port 8080
26/08/2023 18:06:12: Begin request: 192.168.1.10 port 8080
26/08/2023 18:06:12: Begin request: 192.168.1.10 port 8080
SyncBack Touch: Invalid user credentials!
Can anyone help?
TIA.
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Invalid user credentials!
-
Kostas
- 2BrightSparks Staff
- Posts: 421
- Joined: Thu Sep 18, 2014 2:08 am
Re: Invalid user credentials!
Hi,
If you are using SyncBackPro/SE V11 or V10 then submit a support ticket at https://help.2brightsparks.com/support/home
Thanks,
Kostas
![[2bs]](./images/smilies/2bs.gif "2BrightSparks")
If you are using SyncBackPro/SE V11 or V10 then submit a support ticket at https://help.2brightsparks.com/support/home
Thanks,
Kostas
-
TXShooter
- Newbie
- Posts: 2
- Joined: Sun Sep 18, 2016 12:29 am
Re: Invalid user credentials!
I get as far as the 2nd 'Begin request' line, and then it times out.
I'd like to know @Pedroble's solution too.
I'm dumbfounded at the lack of examples and /or knowledge base on how to set up SBP with Touch to backup from location A-computer to remote location B-computer using SB Touch.
How do you set up a profile on the target machine if it's asking for the setup on the source machine? This seems like a cyclic issue to me.
Does location B-computer require SBP to run, or even be installed for that matter?
How do you point to the location on the target machine for the backup to store files?
I'd like to know @Pedroble's solution too.
I'm dumbfounded at the lack of examples and /or knowledge base on how to set up SBP with Touch to backup from location A-computer to remote location B-computer using SB Touch.
How do you set up a profile on the target machine if it's asking for the setup on the source machine? This seems like a cyclic issue to me.
Does location B-computer require SBP to run, or even be installed for that matter?
How do you point to the location on the target machine for the backup to store files?
-
Pedroble
- Newbie
- Posts: 3
- Joined: Wed Aug 23, 2023 9:48 pm
Re: Invalid user credentials!
Hello TXShooter,
I was sent to 'support' and the is the reply I received ...
I was sent to 'support' and the is the reply I received ...
Hi,
Thank you for contacting 2BrightSparks.
Have you installed SyncBack Touch with impersonation enabled?
If yes, you need to enter the Windows username and password on the computer where SyncBack Touch is running under: Modify profile > SyncBack Touch settings page. Then SyncBackSE connects to Touch using that username and password credentials.
Please read the help file > SyncBack Touch page for more details on Impersonation.
If you do not want to use Impersonation, please uninstall SyncBack Touch and reinstall without impersonation enabled.
Thank you
Kind Regards,"
It took a while to figure out but I reinstalled Touch without 'impersonation' and it worked