Before posting, and to avoid disappointment, please read the following:
This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.
If you are entitled to technical support then please submit a support ticket. Please do not post the same question to the forum and also via a support ticket. Once again, 2BrightSparks does not provide technical support via this forum.
SyncBack Touch is a cross-platform (Windows, macOS, Linux and Android) file server for use with SyncBackPro and SyncBackSE. It is free to use with SyncBackPro/SE V10 or newer. For technical support visit https://support.2brightsparks.com/
SyncBack Touch freezes and I'm not able to sync any files on the external SD card. I did not format it to be used as the new "Internal Storage". I left it as an external SD. I'm able to connect to it from the PC just fine and it also tells me which files need to be synced but the sync always fails. I have one file that needs to be deleted and one that needs to be added to the phone. I get the following two errors:
Have you enabled access to your SD card on SyncBack Touch? If not, open SyncBack Touch on your device, then go to Menu > Settings > Misc. and click the Enable SD Card button. This will open a form on which you must explicitly select your external SD card and then click the SELECT "SD card" button at the bottom to confirm the selection and close the form. Afterwards, click the Save button to close the settings form and then when you are back at the main form click Menu > Exit to close the app.
Start the app again and retry to see if you can now write content on the SD card.
tom850i wrote:Here is the view from Syncback SE;
Sd3.JPG
Here is the view when selecting "sdcard". This is not the data on the SD Card. It's the data on the phone.
Sd4.JPG
My phone recognizes the connection.
So how can I get Syncback to see the SD Card data?
Thanks.
Hi,
Actually it is SyncBack that is showing you the "correct" structure of your device's storage and not Windows. What it shows in the first image is the root folder of the device, and as you've found out already, the second image is the internal storage under /sdcard. If you want to access the external SD storage then you need to go back to the root folder and select the '/storage' folder. In there there should be another folded named in xxxx-xxxx format which points to the actual external SD card.
Remember to enable access to your SD card in SyncBack Touch, as I described in my first reply in this thread, if you are planning writing to it using Syncback.