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Can't find files Syncback Touch says it copied to Android SD Card

SyncBack Touch is a cross-platform (Windows, macOS, Linux and Android) file server for use with SyncBackPro and SyncBackSE. It is free to use with SyncBackPro/SE V10 or newer. For technical support visit https://support.2brightsparks.com/
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tom850i
Newbie
Newbie
Posts: 4
Joined: Tue Jan 22, 2013 11:03 pm

Can't find files Syncback Touch says it copied to Android SD Card

Post by tom850i »

I run a profile to mirror some Windows 10 pictures to my Android SD Card. The profile executes successfully and the log shows all files copied to "Syncback Touch". However, I cannot find them anywhere on my Android phone or SD Card. I've looked via Windows File Explorer and also using the Galaxy S8 "My Files".
Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 993
Joined: Mon Apr 13, 2015 6:22 am

Re: Can't find files Syncback Touch says it copied to Android SD Card

Post by Swapna »

Hi,

Please submit a support zip (with debug logs) of the profile run for further investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.
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