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Syncback Touch ignores the existing of some files

SyncBack Touch is a cross-platform (Windows, macOS, Linux and Android) file server for use with SyncBackPro and SyncBackSE. It is free to use with SyncBackPro/SE V10 or newer. For technical support visit https://support.2brightsparks.com/
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Storm-_-
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Joined: Sat Dec 02, 2017 2:26 pm

Syncback Touch ignores the existing of some files

Post by Storm-_- »

I am using Syncback PRO version 9.5.76.0 and run into a strange problem.
Every month I make a backup of my Android phone via Syncback Touch to my Windows computer. That went well, until now.

Syncback PRO (Touch) no longer selects the .txt, .apk .backup files even though they are on the phone.
Symcback does see images etc.

If I continued to run Syncback would delete the files from the computer, that cannot be the intention. I wonder what's going on here.

I have three screenshots,
-part of the map selection
-the profile description
-the result, the result, the files are deleted incorrectly

What strikes me is that the names of the files in question in the folder selection are lighter in color. The extensions are not in the filter.
Can someone help me?

the profile description
the profile description
Een deel van de map selectie.JPG (49.69 KiB) Viewed 1196 times
part of the map selection
part of the map selection
Beschrijving profiel.JPG (116.11 KiB) Viewed 1196 times
the result, the files are deleted incorrectly
the result, the files are deleted incorrectly
ten onrechte te verwjderen bestanden.JPG (122.37 KiB) Viewed 1196 times
Kostas
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Posts: 395
Joined: Thu Sep 18, 2014 2:08 am

Re: Syncback Touch ignores the existing of some files

Post by Kostas »

Hi,

What are the versions of SyncBack Touch and the device's Android?

Thanks,
Kostas
[2bs]
Storm-_-
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Joined: Sat Dec 02, 2017 2:26 pm

Re: Syncback Touch ignores the existing of some files

Post by Storm-_- »

Hi Kostas,

The version of Syncback Touch is 1.5.0, the Android version is 11

Regards
Kostas
2BrightSparks Staff
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Posts: 395
Joined: Thu Sep 18, 2014 2:08 am

Re: Syncback Touch ignores the existing of some files

Post by Kostas »

For starters, check SyncBack Touch permissions. You need to explicitly grant permissions to SyncBack Touch to access and manage all files on the device. Open the device settings > Apps > SyncBack Touch and grant "All files access" permission. It is possible that it is set to Media files only and that's why you are only able to see/copy image files.

Thanks,
Kostas
[2bs]
Storm-_-
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Posts: 10
Joined: Sat Dec 02, 2017 2:26 pm

Re: Syncback Touch ignores the existing of some files

Post by Storm-_- »

Thank you Kostas,that was it!
I think it came when I upgraded my phone to Android 11.
Thank you for your support!
Kostas
2BrightSparks Staff
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Posts: 395
Joined: Thu Sep 18, 2014 2:08 am

Re: Syncback Touch ignores the existing of some files

Post by Kostas »

You are welcome 8)

Thanks,
Kostas
[2bs]
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