Syncback Touch ignores the existing of some files

[Storm-_-]

I am using Syncback PRO version 9.5.76.0 and run into a strange problem.
Every month I make a backup of my Android phone via Syncback Touch to my Windows computer. That went well, until now.

Syncback PRO (Touch) no longer selects the .txt, .apk .backup files even though they are on the phone.
Symcback does see images etc.

If I continued to run Syncback would delete the files from the computer, that cannot be the intention. I wonder what's going on here.

I have three screenshots,
-part of the map selection
-the profile description
-the result, the result, the files are deleted incorrectly

What strikes me is that the names of the files in question in the folder selection are lighter in color. The extensions are not in the filter.
Can someone help me?

the profile description

Een deel van de map selectie.JPG (49.69 KiB) Viewed 10328 times

part of the map selection

Beschrijving profiel.JPG (116.11 KiB) Viewed 10328 times

the result, the files are deleted incorrectly

ten onrechte te verwjderen bestanden.JPG (122.37 KiB) Viewed 10328 times

[Kostas]

Hi,

What are the versions of SyncBack Touch and the device's Android?

Thanks,
Kostas

[Storm-_-]

Hi Kostas,

The version of Syncback Touch is 1.5.0, the Android version is 11

Regards

[Kostas]

For starters, check SyncBack Touch permissions. You need to explicitly grant permissions to SyncBack Touch to access and manage all files on the device. Open the device settings > Apps > SyncBack Touch and grant "All files access" permission. It is possible that it is set to Media files only and that's why you are only able to see/copy image files.

Thanks,
Kostas

[Storm-_-]

Thank you Kostas,that was it!
I think it came when I upgraded my phone to Android 11.
Thank you for your support!

[Kostas]

You are welcome

Thanks,
Kostas