Before posting, and to avoid disappointment, please read the following:
- This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
- If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.
- If you are entitled to technical support then please submit a support ticket. Please do not post the same question to the forum and also via a support ticket. Once again, 2BrightSparks does not provide technical support via this forum.
file in use - SBT cannot copy
-
- Newbie
- Posts: 2
- Joined: Tue Dec 24, 2019 7:10 pm
file in use - SBT cannot copy
I have SBT running on a remote system. I have SyncbackSE on my local system. The user of the remote system often departs the office before a backup is due to run, but does not logout. There are some files still open and SBT cannot access them. My backup is supposed to run when the user is gone. I can use remote desktop to login and force the user's account to log off, but that is not an acceptable solution. I need SB+SBT to run unattended. The SBT documentation implies that SBT can access locked files, but this does not seem to happen (according to the error log. Is there some setting I am missing? The user's system is Windows 10. There are 2 locked files: Quickbooks and Outlook.
-
- Newbie
- Posts: 1
- Joined: Thu Aug 24, 2023 1:55 am
Re: file in use - SBT cannot copy
The present method for managing problems seems to consist just of "log it and move on," which is not truly handling issues at all; rather, it is simply marking them down for a human to manually address at a later time.