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file in use - SBT cannot copy

SyncBack Touch is a cross-platform (Windows, macOS, Linux and Android) file server for use with SyncBackPro and SyncBackSE. It is free to use with SyncBackPro/SE V10 or newer. For technical support visit https://support.2brightsparks.com/
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docinator
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Posts: 2
Joined: Tue Dec 24, 2019 7:10 pm

file in use - SBT cannot copy

Post by docinator »

I have SBT running on a remote system. I have SyncbackSE on my local system. The user of the remote system often departs the office before a backup is due to run, but does not logout. There are some files still open and SBT cannot access them. My backup is supposed to run when the user is gone. I can use remote desktop to login and force the user's account to log off, but that is not an acceptable solution. I need SB+SBT to run unattended. The SBT documentation implies that SBT can access locked files, but this does not seem to happen (according to the error log. Is there some setting I am missing? The user's system is Windows 10. There are 2 locked files: Quickbooks and Outlook.
loopertrifling
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Posts: 1
Joined: Thu Aug 24, 2023 1:55 am

Re: file in use - SBT cannot copy

Post by loopertrifling »

The present method for managing problems seems to consist just of "log it and move on," which is not truly handling issues at all; rather, it is simply marking them down for a human to manually address at a later time.
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